Terms
Terms & Conditions
Last Updated: August,10th 2023
Welcome
to pexelsitsolutions.com. We provide services to you subject to the notices, terms,
and conditions set forth in this agreement (the "Agreement"). In
addition, when you use any pexelsitsolutions.com service (e.g., placing an
order or writing a customer review), you will be subject to the rules,
guidelines, policies, terms, and conditions applicable to such services, and
they are incorporated into this Agreement by this reference. pexelsitsolutions.com reserves
the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to
all the terms and conditions in this Agreement. Please read this Agreement
carefully before proceeding.
You represent and warrant that you are at least 18 years old or visiting the
Site under the supervision of a parent or guardian. Subject to the terms and
conditions of this Agreement, pexelsitsolutions.com hereby grants you a
limited, revocable, non-transferable and non-exclusive license to access and
use the Site by displaying it on your internet browser only for the purpose of
shopping for personal items sold on the Site and not for any commercial use or
use on behalf of any third party, except as explicitly permitted by pexelsitsolutions.com in
advance. Any breach of this Agreement shall result in the immediate revocation
of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute,
display, sell, lease, transmit, create derivative works from, translate,
modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site
or any portion of it unless expressly permitted by pexelsitsolutions.com in
writing. You may not make any commercial use of any of the information provided
on the Site or make any use of the Site for the benefit of another business
unless explicitly permitted by pexelsitsolutions.com in advance. pexelsitsolutions.com
reserves the right to refuse service, terminate accounts, and/or cancel orders
at its discretion, including, without limitation, if pexelsitsolutions.com
believes that customer conduct violates applicable law or is harmful to pexelsitsolutions.com's
interests.
You shall not upload to, distribute, or otherwise publish through this Site any
Content, information, or other material that (a) violates or infringes the
copyrights, patents, trademarks, service marks, trade secrets, or other
proprietary rights of any person; (b) is libelous, threatening, defamatory,
obscene, indecent, pornographic, or could give rise to any civil or criminal
liability under U.S. or international law; or (c) includes any bugs, viruses,
worms, trap doors, Trojan horses or other harmful code or properties. pexelsitsolutions.com may
assign you a password and account identification to enable you to access and
use certain portions of this Site. Each time you use a password or
identification, you will be deemed to be authorized to access and use the Site
in a manner consistent with the terms and conditions of this Agreement, and pexelsitsolutions.com has
no obligation to investigate the authorization or source of any such access or
use of the Site.
You will be solely responsible for all access to and use of this site by anyone
using the password and identification originally assigned to you whether or not
such access to and use of this site is actually authorized by you, including
without limitation, all communications and transmissions and all obligations
(including, without limitation, financial obligations) incurred through such
access or use. You are solely responsible for protecting the security and
confidentiality of the password and identification assigned to you. You shall
immediately notify pexelsitsolutions.com of any unauthorized use of your
password or identification or any other breach or threatened breach of this
Site's security. After registering, you will receive our newsletters with
information about sales, coupons, and special promotions. You can unsubscribe
by using the link from any email newsletter or you're personal subscribe
setting after logging in. Default Subscription for Newsletter for Registered
Users.
Pexels IT Solutions User Account
You warrant that your Submissions, in whole or in part, are clear and free of
any IP right infringement, disputes or third party claims. pexelsitsolutions.com assumes
no liability for any misuse of copyright or any other rights of third parties
by you. You undertake to defense for and indemnify the Sponsor against any
losses caused due to the use of the entries for any purposes.
Reviews and Comments
Except as otherwise provided elsewhere in this Agreement or on the site,
anything that you submit or post to the site and/or provide pexelsitsolutions.com,
including, without limitation, ideas, know-how, techniques, questions, reviews,
comments, and suggestions (collectively, "Submissions") is and will
be treated as non-confidential and nonproprietary, and by submitting or
posting, you agree to irrevocably license the entry and all IP rights related
thereto (excluding the moral rights such as authorship right) to pexelsitsolutions.com without
charge and pexelsitsolutions.com shall have the royalty-free, worldwide,
perpetual, irrevocable, and transferable right to use, copy, distribute,
display, publish, perform, sell, lease, transmit, adapt, create derivative
works from such Submissions by any means and in any form, and to translate,
modify, reverse-engineer, disassemble, or decompile such Submissions. All
Submissions shall automatically become the sole and exclusive property of pexelsitsolutions.com and
shall not be returned to you and you agree not to raise any dispute in
connection with any use of the entry by pexelsitsolutions.com in the
future.
You warrant that your Submissions, in whole or in part, are clear and free of
any IP right infringement, disputes or third party claims. pexelsitsolutions.com assumes
no liability for any misuse of copyright or any other rights of third parties
by you. You undertake to defense for and indemnify the Sponsor against any
losses caused due to the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments
or reviews to the site, you also grant pexelsitsolutions.com the right to
use the name that you submit with any review, comment, or other Content, if
any, in connection with such review, comment, or other content. You represent
and warrant that you own or otherwise control all of the rights to the reviews,
comments, and other Content that you post on this site and that use of your
reviews, comments, or other Content by pexelsitsolutions.com will not
infringe upon or violate the rights of any third party. You shall not use a
false e-mail address, pretend to be someone other than yourself, or otherwise
mislead pexelsitsolutions.com or third parties as to the origin of any
Submissions or Content. pexelsitsolutions.com may, but shall not be
obligated to remove or edit any Submissions (including comments or reviews) for
any reason.
Order Cancelation
Please kindly note that only orders that are in the paid, processing or
partially shipped status may be modified or canceled.
All other orders cannot be changed. We apologize for this inconvenience. In the
event that you wish to cancel a shipped or packed order, please contact our
dedicated support center for assistance as soon as possible.
If your order unfortunately cannot be canceled, we kindly suggest that you
accept the package and refer to our warranty policy for more information.
Shipments
At PEXELS IT SOLUTIONS all shipments are sent from different warehouses and are
delivered duty unpaid. Consequently, any and all customs or import duties are
charged once the parcel reaches its destination country. If any, these charges
must be paid by the customers. Should the customers refuse the package due to
import duties or taxes, they take full liability for all the cost involved in
the process. Due to customs regulations, please note that PEXELS IT SOLUTIONS
cannot to declare purchased items as a gift or list an amount lower than the
actual product price.
Customer Code of Conduct Policy
At PEXELS IT SOLUTIONS customer satisfaction is our top priority.We strive to
solve all customers problems in a professional and amicable way. However, we
will not tolerate any unacceptable or unreasonable behavior towards our
Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or PEXELS IT
SOLUTIONS may, for example, include any of the following:
-Aggressive, abusive and threatening behavior. Examples include: any and all
direct or implied threats on any communication channel; intimidating language;
personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks;
rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
-Persistently making habitually demanding or vexatious complaints, despite the
matter having been fully addressed; similarly, repeating complaints persisting
despite reasonable and fair solutions being offered in accordance with our
policies.
-Asking, expecting or demanding staff to breach established company policy
guidelines, e.g. refund amount, time-frame, special compensation, etc.;
similarly, seeking an unrealistic outcome beyond the scope of our own policies
and procedures. By default, the refund amount cannot exceed the original order
amount paid to PEXELS IT SOLUTIONS.
-Repeatedly changing the nature (or focus) of a complaint or the desired
outcome, part way, after a formal response has been provided.
-Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the
following:
-Their language is considered offensive, abusive, threatening, and wholly
unacceptable.
-They must refrain from using such language, intimidation, and threats.
-There will be no further exchange of correspondence on the matter if they
persist with this behavior.
-PEXELS IT SOLUTIONS reserves the right to no longer accept orders from the
customer in the future without further notice.
Complaint Escalation process
Complain Escalation Process
This process applies strictly to Customer Service issues. For separate legal
issues such as copyright, please view our legal page here .
If the customer is dissatisfied with the solution offered by our Customer
Service, the customer may contact our Ticket Supervisor by submitting a new
ticket in "submit a formal complaint" section as follows:
Contact us > Submit a ticket > Select Warranty &return > Submit a
formal complaint
We will respond to all complaint within 24 hours except on weekends and public
holidays.
Copyright
All text, graphics, photographs or other images, button icons, audio clips,
logos, slogans, trade names or word software and other contents on the website
of pexelsitsolutions.com (collectively, "Content"), belongs
exclusively to pexelsitsolutions.com or its appropriate content suppliers.
You may not use, reproduce, copy, modify, transmit, display, publish, sell,
license, publicly perform, distribute or commercially exploit any of the
Content or otherwise dispose of any of the Content in a way not permitted by pexelsitsolutions.com,
without pexelsitsolutions.com's express prior written consent. The use of data
mining, robots, or similar data gathering and extraction tools on pexelsitsolutions.com as
well as the use of pexelsitsolutions.com trademarks or service marks in
meta-tags is strictly prohibited. You may view and use the Content only for
your personal information and for shopping and ordering on the site and for no
other purpose. The collection, arrangement, and assembly of all content on this
site (the "Compilation") belong exclusively to pexelsitsolutions.com.
You may not use pexelsitsolutions.com's Content or Compilation in any manner
that disparages or discredits pexelsitsolutions.com or in any way that is
likely to cause confusion or violation of any applicable laws or regulations.
All software used on this Site (the "Software") is the property of pexelsitsolutions.com and/or
its Software suppliers. The Content, the Compilation and the Software are all
protected under state, national and international copyright laws. All rights
not expressly granted are reserved by pexelsitsolutions.com. Violators will be
prosecuted to the full extent of the law.
Intellectual Property Infringement Policy
It is the policy of pexelsitsolutions.com to take appropriate action where
necessary to uphold and recognize all relevant State, Federal and International
laws in connection with material that is claimed to be infringing any
trademark, copyright, patent and all or any other Intellectual Property laws.
If you are an intellectual property rights owner and you believe that pexelsitsolutions.com sells,
offers for sale, or makes available goods and/or services that infringe your
intellectual property rights, then send the following information in its
entirety to
Information required
1. An electronic or physical signature of the person authorized to act on
behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the
site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your
address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use
of the material is not authorized by the copyright or other proprietary right
owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are
infringed by the Website(e.g. "XYZ copyright", "ABC trademark,
Reg. No. 123456, registered 1/1/04",etc);
7. A statement by you that the above information and notification is accurate,
and under penalty of perjury, that you are the copyright owner or authorized to
act on behalf of the owner whose exclusive right is allegedly infringed.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, pexelsitsolutions.com may,
without prior notice to you, immediately terminate the Agreement or revoke any
or all of your rights granted under this Agreement. Upon any termination of
this Agreement, you shall immediately cease all access to and use of the site
and pexelsitsolutions.com shall, in addition to any other legal or
equitable remedies, immediately revoke all password(s), and account
identification issued to you and deny your access to and use of this Site in
whole or in part. Any termination of this Agreement shall not affect the
respective rights and obligations (including without limitation, payment
obligations) of the parties arising before the date of termination. /
Disclaimer and Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same
of each product on this site, this site, the products offered for sale on it
and the transactions conducted through it are provided by pexelsitsolutions.com on
an "as is" basis. pexelsitsolutions.com makes no presentations
or warranties of any kind, express or implied, as to the operation of the site
or the information, content, materials, or products included on this site
except as provided here to the full extent permissible by applicable law, pexelsitsolutions.com disclaims
all warranties, express or implied, including, but not limited to, implied
warranties of merchantability and fitness for a particular purpose,
noninfringement, title, quiet enjoyment, data accuracy, and system integration.
This site may include inaccuracies, mistakes or typographical errors. pexelsitsolutions.com does
not warrant that the content will be uninterrupted or error free. To the
maximum extent permitted by law, pexelsitsolutions.com will not be liable
for any damages of any kind arising from the use of this site, including, but
not limited to, indirect incidental, punitive, exemplary, special, or
consequential damages. To the maximum extent permitted by applicable law, pexelsitsolutions.com's
total liability to you for any damages (regardless of the foundation for the
action) shall not exceed in the aggregate the amount of fees actually paid by
you to pexelsitsolutions.com during the month immediately preceding the
act allegedly giving rise to pexelsitsolutions.com's liability.
PEXELS IT SOLUTIONS and/or the seller will act according with the warranty as
shown on the platform when and only when damage is in connection with the
product and has valid and confirmed manufacturing defects. PEXELS IT SOLUTIONS
and/or the seller will not be held liable or responsible for any damages
resulting from customers improper use, personal negligence, and/or other
reasons that do not attribute to product defects.
Order Acceptance
Please note that there may be certain orders that we are unable to accept and
must cancel. pexelsitsolutions.com reserves the right, at sole discretion,
to refuse or cancel any order for any reason. Some situations that may result
in your order being canceled include limitations on quantities available for
purchase, inaccuracies or errors in product or pricing information, or problems
identified by our credit and fraud avoidance department. We may also require
additional verifications or information before accepting any order. We will
contact you if all or any portion of your order is canceled or if additional
information is required to accept your order.
PEXELS IT SOLUTIONS is not responsible for late deliveries for special
occasions, such as birthdays, or other events. We encourage customers to place
their order in advance to ensure there is enough time to receive their item.
We have informed our customers of the peak Christmas season in advance via
banners and newsletters, and offered suggestions for the final order date and
shipping methods for this period. We can therefore not be held responsible if
an item does not arrive in time for Christmas.
All orders reported as "delivered" by shipping companies are
considered delivered. PEXELS IT SOLUTIONS cannot be made liable of non-delivery
in this case.
Bugs
While PEXELS IT SOLUTIONS works hard to ensure a correct working of the website
in order to provide to customers the best shopping experience, there might be
occasions in which bugs may affect the system. Customers cannot obtain any
benefits from such bugs, which are considered unfair to any and all effects,
and customers will have to immediately give them up.
User account
For safety and security, each customer is allowed to create only one registered
account by default. For customers who attempt to create several accounts, PEXELS
IT SOLUTIONS reserves the right to suspend accounts without further notice.
Both parties agree that, following order dispatch, transportation is the sole
responsibility of the third-party logistics company. During this stage, full
ownership of the product(s) belongs to the buyer; all associated liability and
risks during transportation shall be borne by the buyer.
In accordance with Customs regulations customers must provide valid and
accurate data . All consignee names, address and payers name should be valid.
Certain countries request that the consignee submit their ID or passport to
clear the package or for payment verification purposes. It is the customers
sole responsible for the accuracy of data that they provide to us. Should any
information be incorrect and prevent any shipment or deliveries or customs
clearance, we will not hold responsible and will not offer any compensation in
such cases.
PEXELS IT SOLUTIONS will always comply with the law, and we kindly remind users
to do the same. As the importer customers are responsible to comply with all
laws and regulations in their own countries. Please refer to our privacy policy
for more information.
Typographical Errors
While pexelsitsolutions.com strives to provide accurate product and
pricing information, pricing or typographical errors may occur. pexelsitsolutions.com cannot
confirm the price of an item until after you order. In the event that an item
is listed at an incorrect price or with incorrect information due to an error
in pricing or product information, pexelsitsolutions.com shall have the
right, at our sole discretion, to refuse or cancel any orders placed for that
item. In the event that an item is mis-priced, pexelsitsolutions.com may,
at our discretion, either contact you for instructions or cancel your order and
notify you of such cancellation.
Applicable Law
These conditions are governed by and construed exclusively under law without
regard to conflicts of laws principles.
Links
This site may contain links to other sites on the Internet that are owned and
operated by third parties. You acknowledge that pexelsitsolutions.com is
not responsible for the operation of or content located on or through any such
site.
Shipping
PEXELS IT SOLUTIONS ships from different warehouses. For orders with more than
1 item, we may split your order into several packages according to stock levels
at our own discretion for more information please check our terms and conditions.
Thank you for your understanding.
Orders that do not have shipping insurance will not be the responsibility of PEXELS
IT SOLUTIONS in the event that there is an issue during the shipping process.
Whatever the customer orders is what we ship. We cannot be held liable for the
customer receiving the wrong item if they placed the wrong order.
If a delivery fails for any reason and the address sent to was the correct
address as provided by the customer, PEXELS IT SOLUTIONS cannot be held liable
if a package is returned to us.
Remedies
You agree that pexelsitsolutions.com's remedy at law for any actual or
threatened breach of this Agreement would be inadequate and that pexelsitsolutions.com shall
be entitled to specific performance or injunctive relief, or both, in addition
to any damages that pexelsitsolutions.com may be legally entitled to
recover, together with reasonable expenses of any form of dispute resolution,
including, without limitation, attorneys' fees.
No right or remedy of pexelsitsolutions.com shall be exclusive of any
other, whether at law or in equity, including, without limitation, damages
injunctive relief, attorneys' fees and expenses.
No instance of waiver by pexelsitsolutions.com of its rights or remedies
under these terms and conditions shall imply any obligation to grant any
similar, future or other waiver.
Graphic & Website Design
Graphics &
Contact Info
- Address: Circle/Oyibi/Tema/Nungua
- Phone: +233248207788
- Email: shop@pexelsit.com
